Case Study:

RECALL COMPOSES A DATA PROTECTION STRATEGY FOR GLOBAL PUBLISHING COMPANY

Recall™ Composes a Data Protection Strategy for Global Publishing Company;
Global Agreement Speaks Volumes about Recall as a Partner

Customer Profile 
A leading global publisher of financial materials operating in over 30 countries. Revenue: more than $6 billion USD.

Challenge
Cost savings through a single, global provider for data protection and document management solutions. Online asset management system. Audit of holdings with incumbent.

The Recall Solution 
Single Master Services Agreement with local country service-based agreements. Tailored offering spanning document management, data protection and secure destruction solutions across multiple locations/countries. Turnkey tape collection, archive and supply solution.

Functional Details 
Recall general manager serves as global account manager. Four daily collections accounts and one archive account, which holds all month-end tapes from 15 offices. Data replication across two facilities. Global standard operating procedures (SOPs) for worldwide capability and consistency.

Results
  • Security – Advanced vault security requirements. Stringent SOPs.
  • Efficiency – Single pricing structure.
  • Customer satisfaction – Accounts across U.S., Canada, France, Spain, Australia, Hong Kong and Singapore. Executive sponsorship and attention.
  • Sustainability – Global, enterprise-wide solution for full life-cycle information management.

Recall Folder

RESOURCES

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