Case Study:

RECALL DELIVERS SECURITY AND COMPLIANCE

Recall™ Delivers Security and Compliance

Customer Profile 
A major insurer operating in Brazil.

Challenge
Outdated document imaging system in place. Customer applications collected from over 80 locations. Regulations mandating applications be processed within 15 days.

The Recall Solution 
A comprehensive, digital and physical document management process encompassing scanning, indexing, archiving, Web-based access/retrieval and workflow features.

Functional Details
Images ported from obsolete imaging system into Recall’s Web-based ReView® Powered by OnBase®. Applications automatically assembled with underwriting and claims-related material using advanced workflow capabilities. Digital images integrated with legacy systems and operations.

Results
  • Security – 128-bit SSL encryption, authorized user access only, (ReView). 24/7, audited global network operations center; intrusion detection; offsite backups; disaster recovery planning/testing (infrastructure).
  • Efficiency – Timesaving of over 2,000 hours a month; 50 percent time reduction to issue policies. Significant cost savings realized.
  • Customer satisfaction – Compliance with industry regulations, including audit trails tracking all actions and activities. Resources redeployed to more productive, profitable areas of business. Improved service levels to existing and potential customers.
  • Sustainability – Reductions in paper, postage and printing.
Recall Folder

RESOURCES

Recall Video

VIDEO

THE RECALL DIFFERENCE

Recall solutions empower you to make the right business decision while complying with increasing regulations.

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Recall Video

VIDEO

DOCUMENT MANAGEMENT FACILITY TOUR

Join us for a video tour of one of Recall’s document management services facilities to see how we organize, store, protect and retrieve your company’s critical information.

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Recall Video

VIDEO

RECALL DIGITAL SOLUTIONS

Recall offers scanning, conversion and integrated information management with the most advanced software available.

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Recall Video

VIDEO

TOUR A RECALL DIGITAL SOLUTIONS FACILITY

Watch Recall automate processes for accounts payable and human resources, and convert paper to digital documents.

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