Case Study:

RECALL PROVIDES GLOBAL BANK A BEST-IN-CLASS DOCUMENT DESTRUCTION SOLUTION

Recall™ Provides Global Bank a Best-in-Class Document Destruction Solution;
Secure and Sustainable Solution Earns Client Confidence

Customer Profile 
Global bank operating in over 70 countries.

Challenge
Large volumes of sensitive information. Industry compliance and regulations. Associated risks of less-than-best services.

The Recall Solution 
Corporate-wide, industry-compliant solution. Full chain-of-custody, closed-loop destruction process. Detailed standard operating procedures (SOPs). Right-sizing service model.

Functional Details 
Specially designed steel-encased consoles. Priority secure destruction bags for sensitive information. Bins bar-coded and sealed by trained Recall professional in presence of customer. Alarm and GPS-equipped transport to Recall secure destruction center, where seal is broken and recorded. SOPs stipulating shredding and service specifications, such as two-stage cross-cutting. Regular weighing, monitoring and reporting collection volumes to adjust service-level frequency and number of receptacles necessary to achieve high levels of security and efficiency. Certificates of Destruction issued monthly upon internal inspection and approval. All waste-paper baskets under desks removed and replaced by locked bins, and secure receptacles placed throughout offices and branches.

Results
  • Security – Industry-compliant audit trail. Accordance with customer’s information security policy. Documented processes and security validation throughout chain of custody in completely closed-loop process.
  • Efficiency – Right-sized receptacles and collection schedule to service level needed.
  • Customer satisfaction – Assurance that employees are adhering to document destruction policies. Best-in-class destruction solution.
  • Sustainability – Average number of trees saved per month: 55. Destruction program part of customer’s corporate social responsibility initiative.

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RESOURCES

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THE RECALL DIFFERENCE

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