Case Study:

HEALTHCARE CLIENT DEPENDS ON RECALL FOR DOCUMENT MANAGEMENT SOLUTION

Recall™ Provides Healthcare Customer a Vital Document Management Solution;
Doctors and Patients Benefit from a Lean and Fit Records Retention Program
 
Customer Profile
Prominent health services provider in New Zealand providing primary care, public health, mental health, integrated care and services for the aged.

Challenge 
An effective, reliable system to store, retrieve and deliver patient files to and from multiple locations. Ability to access files for ongoing care and in emergency situations.

The Recall Solution 
An end-to-end document management solution encompassing secure transport and storage services with daily (OnCall®), priority and urgent (ReFile®) delivery options.

Functional Details 
Customer requests logged in for next-day delivery. Four scheduled deliveries per day from Recall’s secure operations center to customer’s medical centers (OnCall); 24/7, one-hour delivery time guarantee for urgent or priority requests (ReFile).

Results
  • Security – Global security facility standards. Stringent operating procedures.
  • Efficiency – 24/7 service. Guaranteed delivery within one hour of request. Approximately 3,000 files delivered each month.
  • Customer satisfaction – Recall securely stores around 45,000 cartons. Ongoing partnership for four-plus years.
  • Sustainability – Compliance with industry-related regulations. Affordable, flexible, scalable solution.
Recall Folder

RESOURCES

Recall Video

VIDEO

THE RECALL DIFFERENCE

Recall solutions empower you to make the right business decision while complying with increasing regulations.

Watch Now
Recall Case Study

CASE STUDY

LAW FIRM SEEKS EFFICIENT DOCUMENT RETRIEVAL

Read how one international firm securely, efficiently and sustainably retrieves critical documents at a moment’s notice.

Read More